Q: Why choose us?
A: We partner with leading incubator shaker manufacturer to provide high-quality laboratory instruments at competitive prices. Our commitment to excellent after-sales service ensures a smooth experience from purchase to operation. We are committed to conducting sincere and mutually beneficial business relationships, ensuring trust and reliability for our customers.
Q: What is the after-sales service like?
A: We are dedicated to building trust with our customers through exceptional after-sales service. Our offerings include:
Technical Support: Our knowledgeable team is always available to assist with any questions or technical issues you may encounter.
Comprehensive Warranty: We provide 1 year warranty policy, ensuring free repairs or replacements during the warranty period.
User Training: We offer training sessions to help you effectively and safely operate our instruments.
Regular Maintenance: We offer maintenance services to keep your equipment in optimal condition.
On-site Support: If on-site support is needed, please schedule an appointment in advance.
Q: How long is the lead time?
A: Shipping arraignment begins once we receive the contract order. The items are shipped by sea to the U.S. and then delivered via FedEx. A conservative estimate for delivery is approximately three months. However, we will strive to expedite the process, and actual timelines may vary depending on the timing of your order.
Q: Can I do customization？
A: Yes, we accept customization! We work directly with the manufacturer to offer tailored solutions. Common customization options include modifications to the type of clamps used, and some optional functions, i.e. anti-fogging door, anti-bacteria internal surface, etc.
Q: Why some of the button in the touch screen are not functional?
A: It is a contact issue. Please use the pad of the finger to touch the screen, avoid using the fingertip or nail.
Q: What should I do if the button screen is blank?
A: If the button screen is black, but the red indicator light is always on, please long press the power button.
Q: Why doesn't the full temperature machine heat up?
A: Open "System Parameters" and select "On" for the fan mode. If your problem is still not resolved, please contact us through email.
Q: Why doesn't the full temperature machine cool?
A: Open "Running Parameter" and select "Auto" for the cooling mode; open "System Parameters" and select "On" for the fan mode. If your problem is still not resolved, please contact us through email.
Q: Why doesn't the the machine not run when I press the "Run/Stop" key?
A: Just press and hold for 3s. This button has the function of preventing accidental touch.
Q: Notes on cleaning of sticky mats
A:
Prevent ultraviolet light (ultraviolet radiation reduces service life), if you need to use ultraviolet light, you must stick the original protective film on the sticky mat.
Cleaning the sticky mat: It is recommended to use ultrasonic wave and appropriate detergent to clean it, or clean it with water and allow to dry naturally.
Do NOT use cloth or paper towels to wipe.
Do NOT disinfect or clean with alcohol and other supplies.
Q: Notes on machine handling:
A:
The equipment should be moved in parallel. The maximum tilt of the box CANNOT exceed 45 degrees.
During the transportation, it is forbidden to place any bottle with liquid inside the machine; the shaker platform should be fixed for stackable shaking incubator.
For stackable shaker products, it is recommended to disassemble them with special lifting rods, layered packaging. ZQZY-78B / ZQZY-88B can be directly packed into boxes.
Before packing the shaker, check whether the shaker is placed upside down. If the shaker is placed upside down, the compressor may be affected. Please put it upright, then wrap it with plastic foam, and then pack it.
During the packing process, make sure that the base of the shaker is in direct contact with the bottom of the box. If there are casters on the bottom of the machine, the direct contact between the bottom casters of the machine and the bottom of the box is prohibited.
